Return & Refund

Returns and Refunds

At Kent Trading Company, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Eligibility for Returns:

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must have the receipt or proof of purchase.

Return Process:

  • Contact our customer service team at info@kenttradingco.net within 30 days of receiving your product to initiate a return.
  • Provide your order number and reason for the return.
  • Our customer service team will provide you with a return authorization number and instructions on how to return your item.

Return Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Refunds

  • Processing Refunds:
    Once we receive your item, we will inspect it and notify you that we have received your returned item. We will alsnotify you of the approval or rejection of your refund.
  • If your return is approved, we will initiate a refund tyour original method of payment.
  • The refund will be processed within [number of days] days.

Partial Refunds:

Certain situations may qualify for only partial refunds (if applicable):

  • Any item not in its original condition, damaged, or missing parts for reasons not due tour error.
  • Any item that is returned more than 30 days after delivery.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@kenttradingco.net and send your item to: BXXII-2S-17 Majeed Pura Railway Road Sialkot.PAKISTAN.

4. Non-Returnable Items

Certain items are exempt from being returned:

  • Custom-made or personalized products
  • Sale items
  • Gift cards

5. Refund Delays

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at info@kenttradingco.net.

6. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at:

Email: info@kenttradingco.net
Phone: +92-54596554
Address: BXXII-2S-17 Majeed Pura Railway Road Sialkot.PAKISTAN.